Pharmacy & Medication Requests
To request a refill for your pet’s medication or prescription diet, please use one of our convenient methods:
- Otto App or Website Widget: Submit your request directly through the Otto app or the widget on our website. Be sure to use the phone number linked to your account with us.
⚠️ Important: All requests are for existing patients only and must be reviewed and approved by your pet’s veterinarian. Please submit your request at least one week in advance to ensure your pet’s medication is ready on time.
Requesting Medical Records
Existing Clients
To request your pet’s medical records, please use one of the following methods:
- Otto App or Website Widget: Submit your request directly through the Otto app or the widget on our website. Be sure to use the phone number linked to your account with us. Be sure to use the phone number linked to your HSNY account.
Other Veterinary Practices, Pet Insurance Providers
Email hsnyhospital@gmail.com. Make sure to include the following details with your request:
- The first and last name of the owner on the account
- The phone number associated with the account
- The pet’s name
Sending Records to the HSNY
- Otto App or Website Widget: Submit your request directly through the Otto app or the widget on our website. Be sure to use the phone number linked to your HSNY account.
- Email: Send your records to hsnyhospital@gmail.com – include the first and last name of the owner on the account, the phone number on the account, and the pet’s name.
Test Results
Please note the approximate timeline for your pet’s results:
- Blood tests and & urinalysis: 7 to 10 days
- Stone analysis: 4 weeks
- Rabies titers: 4 to 6 weeks
- Fecal test results: We will call you if your pet’s results are positive. If you would like to follow-up, or request a copy of your results, please follow the instructions below.
If the wait time has been longer than anticipated, submit your inquiry directly through the Otto app or the widget on our website. Be sure to use the phone number linked to your HSNY account.
